SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BestQuilters.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Fabric quite fine but very good for DIY for the price it costs
Nice
Super, thank you
Good fabrics I had to buy to make the mask home .. At the top Thank you store
Very very beautiful and high quality
Top
Accurate description and nice fabric. They’re the perfect size for fabric masks. They put in a little sewing kit.
Very beautiful the fantasies, right for both patchwork that for making clothes for dolls
Tenke stvorceky látky. Brala SOM for Ruska. After vyprati nevybledli nor nezmenili TVAR. Odporucam. Cestovali ASI 2 tyzdne.
Very nice patterns exactly as on offer, the material is tense but not translucent, delivery approx. 3 weeks ...
Fantastic! Thank you. I will definitely buy again when I need replacements
Matches everything! Recommend❤❤❤❤❤❤❤❤Shipping with 13.04- 18.05.
Good fabric. What I was looking for. Some pieces are different to the touch. There are soft, but there are tough ones. The parcel went about a month
Fabric of good quality, bright, corresponds to the description
Arrived in 1 month to Greece. Didn't need to communicate with store. Everything as described and as seen on photos. Got a gift to, some threads and buttons! Fabric is a little bit see through because of the printing for the pattern, but I'm happy with everything in that price. Would buy again
Ďakujem. Tovar som dostala. Tkanina je veľmi tenká. Dinner je na to vysoká. Obchody už máme otvorené a kúpila som u nás. Dávam aj tak 5 hviezdičiek.
They are very nice and good quality, they have taken quite a while to arrive because of the situation we live but it has deserved the wait
Everything is exactly the same as in the description. Seller recommend
The fabric is bright, beautiful, corresponds to the description, odorless. The store put as a gift a piece of some mesh for creativity. Of the minuses was only long shipping, the seller sent the goods about a month after payment
ok
Cool!!! All delivered exactly on time and what I ordered!
Got, the material is thin cotton, there was a parcel long, the store extended time to protect and assured me, so that I did not worry, sent a gift, black tulle with hearts, thank him a separate one!
Everything suits, the smell is there but it does not matter. It came in 20 days in Nizhny Novgorod, put in the mailbox. Bright.
Fabrics just like in the photo and good quality. I'll buy this store again for sure
Thank you. I understand the delay was because of the virus, it still came to me.
Very cute and beautiful fabrics. As a gift, pink tulle.
Fabrics are beautiful, bright and still as a gift tulle with sequins, for puppet skirt then, what do you need!!!!
Everything came, though with a delay due to the pandemic. The goods are satisfied, thank you)))
The order took a very long time. Ordered in January, came in April. Quality-as stated.
The fabric is not bad, the thickness varies depending on the intensity of the coloring. The ones that are lighter are thinner. In dark colors-respectively, dense and not very pleasant to the touch, resemble starched fabric. There is a smell of paint. In general, everything is fine. Delivery to Moscow city taking into account holidays and quarantine-1,5 months.
Everybody got it. Thank you all right, the quality is excellent. Seller 5 +++
Good pieces of fabrics, packed in a separate bag, delivery of a month and a half, waiting for sending-month; as a gift put a narrow strip-ribbon of one of the fabric
Thank the store! I really liked fabrics! And thank you for the little gifts!
Just beautiful pieces, the tone is super. Fabric HB. The bistro is here.
January 11 ordered, the goods came on March 6. All colors of scraps are completely in accordance with the sample on the site. Thank you for the gift that I received in addition to the set of fabrics is a pink ribbon-ruche. Beautiful app for women's Holiday! Sincerely Irina!
Everything is fine! Thank you very much! Fast delivery, sociable store. Excellent fabric, good quality, the colors are bright, the pieces are answered neatly, all as in the photo)) ordered 10 sets. By mistake it turned out 2 in blue shades, asked the seller to replace #3 by #1. Said no problem. The next day changed her mind asked #1 to replace with #11, said "OK". In the end, I sent #3 Apparently I just confused it ....
Good fabric, according to the declared size, thanks
I got the parcel! All whole, bright and beautiful) thanks to the store
The fabric is thin, shines through. Colors as in the photo.
I ordered a lot, all colors in one package, thank you)
Delivery to RB about a month. The flaps are even, the colors are bright. Corresponds to the description. I ordered three types. Came in one parcel. The store put a gift
Cotton fabric is as good quality, bright pieces of fabric. Sets of fabric according to the color scheme correspond, but in the print differ with photos when ordering. It's very good. I will order again.
Prints as seen in the image. Pretty and perfect fabrics for quality-price. Very happy! I will certainly repeat this same store because the deal was excellent too. One of the items I ordered was unavailable and they let me choose another one to make up for it. Very happy!
To the touch is a nice chintz. The fabric is beautiful, there is not a big smell.
All according to description, exact measurements, very fine fabric
I liked everything, the store is good, fast delivery!
Cool squares. For the stove, what you need. Already cut. Material like cotton. The package came quickly. Seller recommend.
So happy with this purchase, nice and bright colours, SUPER FAST DELIVERY to Aus!!
Arrived fast the fabrics and are very mixed any repeats every packet brings the 7 different tones, the store put a gift.
Excellent fabrics. Came for a month. Thin, but I needed it. Not particularly visible.